Returns & Exchanges

At Doughnotts, we strive for perfection in every bite, but if your order isn't quite right, we are here to help. Due to the perishable nature of our products, we offer resolutions for damaged or incorrect items reported within 24 hours of delivery.

1

Report the Issue

Contact our customer support team within 24 hours of receiving your order, providing your order number and a brief explanation of the problem.

2

Provide Photo Evidence

Attach clear photographs of the damaged product and the original packaging to help our quality control team investigate the issue.

3

Review Process

Our team will review your claim within 1-2 business days to determine if a replacement, store credit, or refund is the appropriate solution.

4

Resolution Delivery

Once approved, we will immediately process your replacement order for the next available delivery slot or issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing